Company Overview:

Swyft is a global leader in automated retail with more than 1,000 robotic stores for some of the world’s largest brands and retailers including Benefit Cosmetics, iStore, CVS, Pokemon (just to name a few). Our proven and innovative end-to-end solutions include the hardware, software and managed services needed to effectively deploy and operate automated retail machines (SwyftStores) in high-traffic locations such as airports, malls, military bases, hotels, casinos, and universities.

This is an excellent opportunity for an outstanding individual to join a growing company with competitive compensation. 

Qualifications:

• Must live in the Florida region of the US, ideally Miami or Orlando.
• Understanding troubleshooting internet connectivity on Windows platforms, mainly Windows 7
• Higher education, 4-year degree, EE or CS or equivalent experience (Preferred)
• 3+ Years of experience in Help Desk Support
• Experience with troubleshooting electrical circuits and switches using Multimeters and Ohm Meters
• Demonstrated track record in software and hardware integration, production release and/or other technical support
• Emphasis on Production Engineering and QA a plus
• Strong PC hardware troubleshooting skills a must
• Ability to create processes and documentation of processes
• Self-motivated and able to self-manage, organized, detail oriented, some project management skills
• Able to multi task and prioritize to meet critical deadlines on assigned tasks/projects
• Work occasionally on Weekends, Holidays and Evenings

Key Responsibilities

• Manage, create and walk techs through field dispatches and repairs
• Troubleshoot and suggest improvements and new process for production hardware and software
• Work with Production Operations and Engineering on releases, changes, enhancements
• Receive and test Engineering release (fixes), tests and run against real world environments and approve for release to production
• Support field technicians
• Manage and support the Mid-West Network
• Develops methods and practices for Field Technicians

Full health benefits and competitive compensation depending on experience.